Privacy Policy

1. Introduction

ELITE COMFORT PRO LLC ("we", "our", or "us") respects your personal privacy and is committed to protecting the personally identifiable information you may provide to us through our website (https://elitecomfortpro.website) or via electronic and in-person consultations. This Privacy Policy details the types of information we collect, how it is used, and the safeguards in place to protect your rights under applicable United States federal and state laws.

2. Information We Collect

We collect information necessary to deliver HVAC dispatch, maintenance, installation estimates, and customer service:

• Contact Information: Full name, physical street address, service ZIP code, email address, and optional contact phone number.
• Service Details: Information regarding your heating, cooling, ventilation equipment, age of unit, home square footage, and specific issues or symptoms reported.
• Technical Data: IP address, browser type, referral URLs, device identifiers, and website usage statistics collected automatically via cookies and web logs.

3. How We Use Your Information

Your information is used solely for legitimate business purposes:

• Dispatching certified HVAC technicians to your property.
• Preparing written repair and system replacement estimates.
• Sending appointment confirmations, technician arrival notifications, and invoices.
• Fulfilling factory equipment warranty registrations and processing rebate claims on your behalf.
• Responding to inquiries and customer support requests.

4. Protection & Non-Sale of Consumer Data

We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. We may share data strictly with trusted service partners directly involved in fulfilling your HVAC project (such as equipment suppliers for warranty fulfillment, municipal inspectors for required building permits, or secure payment processors).

5. California Privacy Rights (CCPA / CPRA)

If you are a resident of California or states with comparable consumer privacy laws, you possess the right to request access to the specific pieces of personal information we have collected, request the deletion of your personal data, and be free from discrimination for exercising your privacy rights.

6. Contact Information Regarding Privacy

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our privacy compliance department: